Krekeya Privacy Policy – Keeping Your Data Safe

From the moment you open an account at Krekeya to every transaction you make, certain information is collected. The primary purpose of this data collection is to provide you with a secure, personalized experience and to meet our legal obligations.

Directly Provided Information

Information you provide directly during registration and account management:

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Residential Address (including district and division)
• National ID or passport number (for KYC verification)
• Payment Method Details (Mobile Pay/Nagad number, etc.)

Automatically Collected Data

Information collected automatically while you use Krekeya:

• IP Address & Device Type
• Browser & Operating System Information
• Page Visits, Clicks & Session Duration
• Transaction History & Betting Patterns
• Login Time & Location

In accordance with your privacy policy, Krekeya uses collected data solely for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: For betting, payment processing, and bonus distribution.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, security alerts, and promotional offers (with your consent).
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate assistance.

Krekeya strictly adheres to its user privacy policy. Your information may only be shared in the following limited circumstances:

Authorized Sharing

• Payment Processors: Payment gateways such as Mobile Pay and Nagad receive only the minimum information required to process transactions.
• KYC Partner: Identity verification service providers (strictly on a need-to-know basis).
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.
• Technology Infrastructure: Secure hosting and cloud service providers (under contractual confidentiality agreements).

What We Never Do

• Selling your data to third parties.
• Sharing your data for marketing purposes without your consent.
• Sharing your data with competing businesses.
• Transferring data to unauthorized foreign entities.

All third parties contracted with Krekeya are required to uphold the same standard of privacy policy. Any violation results in immediate termination of the agreement.

Krekeya uses cookies to enhance your browsing experience and ensure the platform runs smoothly. Below is a detailed breakdown of the different types of cookies we use:

Krekeya uses internationally recognized security technologies to keep your data safe. Under our privacy policy, the following security measures are always active:

• SSL/TLS Encryption: All website and app communications are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protecting the platform from cyberattacks.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Limited Access: Only authorized personnel can access specific data.
• Data Backup: Secure, encrypted backup systems.

In the event of a data breach, Krekeya will notify affected users within 72 hours and take immediate action.

Under Krekeya's privacy policy, you retain the following rights over your personal data:

To exercise any of these rights, email us at support@krekeya.com. We typically respond within 30 days. In some cases, legal obligations may prevent the complete deletion of certain data — you will be informed of the reason if this applies.

Krekeya retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the account and up to 5 years after closure (for legal compliance).
• Transaction Records: 7 years from the date of the last transaction (financial regulatory requirement).
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of last contact.
• Cookie Data: Varies by cookie type (from session cookies up to a maximum of 2 years).

Once the retention period expires, data is securely and permanently deleted. The deletion process is automated and fully auditable.

Krekeya's services are strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

Age verification is mandatory at registration. If an underage account is identified, it is immediately closed and all associated data is permanently deleted.

Krekeya's platform may occasionally include links to third-party payment gateways or services. These external sites operate under their own privacy policies and are beyond Krekeya's control.

We recommend reviewing the privacy policy of any third-party site before visiting. Krekeya is not responsible for how third-party sites handle your information.

Krekeya may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following channels:

• Notification sent to your registered email.
• Pop-up message displayed upon platform login.
• The "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes constitutes your acceptance of the updated privacy policy. Previous versions are retained and available upon request.

For any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: support@krekeya.com
• Support: 24/7 Live Chat (log in to the platform)
• Response Time: Typically within 24–48 hours