Transaction Timeframes & Limits
Each payment method on Krekeya has its own processing time and limits. See the table below for a full overview at a glance:
| Method | Minimum | Maximum | Deposit Time | Withdrawal Time |
|---|---|---|---|---|
| Mobile Pay | ৳50 | ৳50,000 | Instant | 5–15 minutes |
| Nagad | ৳50 | ৳50,000 | Instant | 5–15 minutes |
| Rocket | ৳50 | ৳30,000 | Instant | 10–30 Minutes |
| Bank Transfer | ৳1,000 | ৳5,00,000 | 2–6 hours | 12–24 hours |
Good to know: Bank transfers may be delayed on public holidays. Mobile banking methods remain available 24/7, seven days a week.
Are there any deposit fees?
Krekeya does not charge any fees on deposits. Every taka you send goes directly into your wallet. If your mobile banking operator deducts a service charge, that is governed by their own policies and has nothing to do with Krekeya.
A small processing fee may apply to certain withdrawal methods. This is clearly shown at the time of submitting your withdrawal request — no hidden charges, everything disclosed upfront.
Security – How safe is your money?
Every transaction at Krekeya is secured with SSL encryption. Your financial information is never shared with third parties. Payment gateways are connected directly to the official APIs of Mobile Pay, Nagad, and Rocket, with no unsecured layers in between.
We recommend enabling two-factor authentication (2FA) to keep your account secure. OTP verification is required for every login and withdrawal request.
Warning: Krekeya will never ask for your PIN, password, or OTP over a call or message. If anyone requests this information, report it to support immediately.
KYC Verification – Why and How?
Withdrawals above a certain amount require KYC (Know Your Customer) verification. This is part of international financial compliance standards and is in place to keep your account secure.
- Upload a scanned copy of your National ID (NID) or passport.
- Upload a selfie with your face clearly visible.
- You can submit any utility bill or bank statement as proof of address.
- Verification is usually completed within 24 hours.
Once KYC is complete, you won't need to go through it again, and your withdrawal limit will increase significantly.
Bonuses & Withdrawals – Important Things to Know
Bonus funds at Krekeya cannot be withdrawn directly — wagering requirements must be met first. For example, the 100% welcome bonus typically requires 30x wagering to be completed before that bonus amount becomes withdrawable.
Your original deposited amount, however, carries no wagering requirement — it can be withdrawn at any time. For full bonus terms and conditions, visit the bonus page View.
Common Issues & Solutions
Occasional minor issues can come up during transactions. Below are quick fixes for the most common ones:
- Deposit Made but Not Showing in Wallet: Wait 5–10 minutes. If the funds still haven't arrived, contact support with your transaction ID.
- Withdrawal Showing as Pending: Complete any pending KYC verification first. Otherwise, your request will be processed within the standard timeframe.
- Sent to the Wrong Number: Contact support chat immediately. Reporting it quickly gives the best chance of a fast resolution.
- Payment failed but money was deducted: If deducted from mobile banking, the amount typically returns within 30 minutes. If not, contact support with your transaction reference.
Why Is Krekeya's Payment System Trustworthy?
Withdrawal problems are a common complaint on many online platforms in Bangladesh. Krekeya aims to be different — every withdrawal request is processed within the committed timeframe. If that window is exceeded, the case is automatically escalated to the support team.
A separate transaction log is also maintained for every user, accessible from your account at any time. Transparency and accountability are the cornerstones of krekeya's financial system.